Thanks for your support of 2020 & Happy Chinese New Year! Kindly please understand that we might not timely reply your request during Chinese New Year Holiday.The orders purchased during 5th Feb to 20th Feb might be delayed until after the 20th of February due to the delivery service paused during this period.
How can i get hlep from flamma?
Visit Flamma Innovation official website"www.flammainnovation.com" to download the user guide and software of your device.If there is any tech issue you can contact flamma tech support for help.
How do i place an order?
Before you purchase flamma pedals，you can watch the demo video to see if the pedal meet your requirement. Just one click,you can easily pay via fast and secure paypal payment. In case any issue of delivery,please check that you have provided the right information for shipment.
When will the order be shipped?
For US buyer,all orders are processed in 1-3 business days and will arrive within 3-5 business days of being shipped. An email with tracking information will be sent once your order is shipped, or you can Log In to your account to check the status of your order. Shipping may take longer than anticipated,due to the delayed for COVID-19 pandemic.
For oversea orders,please note that the customer is responsible for any duties, taxes and other local importation charges. International orders have a slightly longer turnaround time with 1-3 business days processing time and 5-10 business days shipping time.
Please find the shipping guide to check if your area will be available for fulfillment.
Looking to return or exchange?
There is one year quality maintenance warranty. No worrries about the quality issue. We promise the full refund if our devices have qualilty issue with 30days.We will help to check any products issue and guide you the best way to solve it.
I'm from Australia，will it ship to my country.
It is available if you are located in Australia.